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salopiantree's posterous

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Jul 11 / 11:14am

TEST TEST TEST Major incident 569192 - SAN issues leading to downtime overnight

Marval Incident Number:       569192

Issue:       SAN issues led to numerous services being unavailable to users overnight. Almost all production services were back before 07.00, although SPACE (Pythagoras) was unavailable until around 10.00. Other services – e.g. project and development – were being brought back up later in the morning. Some services (e.g. ICIS and Portal) were only offline briefly – up to ten minutes.

Cause:     An ongoing and known issue with the IBM SAN.

Time of first occurrence:        Approximately 02.45

 Latest update:        10.45   

Current status:        All production services are online

NOTE: Further details about this major incident and other ICT matters will be added to the Service Status page.