ICT Daily Bulletin 16th March 2011
Good morning all. Please find below a list of the recent issues facing ICT. If you have anything you think should be announced to our customers or the rest of ICT, please send them to incident.manager@imperial.ac.uk
Our Service Status page (which shows you any current major issues relating to ICT services) now has a RSS feed associated to it. Please go to http://www.imperial.ac.uk/ict/servicedesk/status/ for more information. Any feedback you wish to provide concerning this page can be emailed to incident.manager@imperial.ac.uk.
Today:
Incident-562241: SharePoint was unavailable overnight. The cause is being investigated.
16:30 - 18:30
E-Learning (Blackboard, Echo360) at risk.
17:00 - 18:00
CHG-561822: Upgrade SAN CISCO MDS switches to 5.0.4, no downtime. Subject to approval.
18:00 - 23:00
IC Analytics at risk, during which:
18:00 - 18:30
CHG-559637: Minor: BIPA w11 - two additional fields in BIEE purchasing, downtime to ICA.
21:00 - 21:05
CHG-561527: Database switchovers on Exchange 2010, no downtime to user expected.
Tomorrow morning:
No planned works notified to the ICT Service Desk.
Other notes:
14th March, 09:00 - 18th March, 17:00
CHG-561025: Install rollup 3 for Exchange server 2010 service pack 1, no downtime.
14th March - 27th March
Spring SOLE suite of surveys open for all undergraduate and post graduates.
TRAFFIC LIGHT REPORT
|
Key Service
|
Previous 24 Hrs
|
Live Status
|
|
Authentication and Directory Services
|
OK
|
OK
|
|
Data Centre
|
OK
|
OK
|
|
Email
|
OK
|
OK
|
|
File / Backup
|
OK
|
OK
|
|
A Key Business Application (ICIS, OSS, InfoEd, etc)
|
OK
|
OK
|
|
Library
|
OK
|
OK
|
|
Network Infrastructure
|
OK
|
OK
|
|
Printing
|
OK
|
OK
|
|
Security Services
|
OK
|
OK
|
|
Student Halls Network
|
OK
|
OK
|
|
Teaching and Public Access Library Clusters
|
OK
|
OK
|
|
Teaching Services
|
OK
|
OK
|
|
Telephony
|
OK
|
OK
|
|
Web Services
|
SharePoint
|
OK
|
|
Other issues of note
|
OK
|
Red Test
|
NEW AND SIGNIFICANT MARVAL PROBLEMS
The list of outstanding problem requests is available via the online Service Status page. Please visit the site to see the list of Problem Records. This provides a more in-depth picture of open Problems ICT is currently working on than can be displayed in our bulletin. You can also subscribe to the Problem RSS feed.
FUTURE
Friday 18th March, 18:00 until Sunday 20th March, 18:00
ICIS unavailable
Friday 25th March, 13:00 until Monday 28th March, 07:00
Electrical power shutdown to level 3, East corridor, Skempton building. Computing room 317 and data network service will not be affected.
Saturday 26th March, 07:30 until Sunday 27th March, 20:00
RCS1 will be closed and will have no power. All sockets with prefixes of 166,216 and 279 will have no data services.
Saturday 2nd April, 21:00 - 00:00
Power outage to Growth Lab, 105, RCS1.
HISTORY
Tuesday 15th March:
07:00 - 09:00
Network at risk, during which:
TSK-561317: Enable IPv6 connectivity on Brompton hospital and Emmanuel Kay Building, no downtime
09:00 - 13:00
11:30
CHG-550643: Change group type from global to universal for ICT staff and groups in active directory - administrative department and medicine, no downtime
17:00 - 21:00
InfoEd and Discoverer for small systems at risk
18:00 - 21:00
Apex at risk, during which:
18:00 - 18:30
CHG-559370: APEX temp bank, 2011-W11. Amendment to temp bank for non-SoV staff, downtime to temp bank.
21:00
CHG-561527: Database switchovers on Exchange 2010
Deveena Raithatha
ICT Service Centre
ICT Daily Bulletin 16th March 2011
Good morning all. Please find below a list of the recent issues facing ICT. If you have anything you think should be announced to our customers or the rest of ICT, please send them to incident.manager@imperial.ac.uk
Our Service Status page (which shows you any current major issues relating to ICT services) now has a RSS feed associated to it. Please go to http://www.imperial.ac.uk/ict/servicedesk/status/ for more information. Any feedback you wish to provide concerning this page can be emailed to incident.manager@imperial.ac.uk.
Today:
Incident-562241: SharePoint was unavailable overnight. The cause is being investigated.
16:30 - 18:30
E-Learning (Blackboard, Echo360) at risk.
17:00 - 18:00
CHG-561822: Upgrade SAN CISCO MDS switches to 5.0.4, no downtime. Subject to approval.
18:00 - 23:00
IC Analytics at risk, during which:
18:00 - 18:30
CHG-559637: Minor: BIPA w11 - two additional fields in BIEE purchasing, downtime to ICA.
21:00 - 21:05
CHG-561527: Database switchovers on Exchange 2010, no downtime to user expected.
Tomorrow morning:
No planned works notified to the ICT Service Desk.
Other notes:
14th March, 09:00 - 18th March, 17:00
CHG-561025: Install rollup 3 for Exchange server 2010 service pack 1, no downtime.
14th March - 27th March
Spring SOLE suite of surveys open for all undergraduate and post graduates.
TRAFFIC LIGHT REPORT
|
Key Service
|
Previous 24 Hrs
|
Live Status
|
|
Authentication and Directory Services
|
OK
|
OK
|
|
Data Centre
|
OK
|
OK
|
|
Email
|
OK
|
OK
|
|
File / Backup
|
OK
|
OK
|
|
A Key Business Application (ICIS, OSS, InfoEd, etc)
|
OK
|
OK
|
|
Library
|
OK
|
OK
|
|
Network Infrastructure
|
OK
|
OK
|
|
Printing
|
OK
|
OK
|
|
Security Services
|
OK
|
OK
|
|
Student Halls Network
|
OK
|
OK
|
|
Teaching and Public Access Library Clusters
|
OK
|
OK
|
|
Teaching Services
|
OK
|
OK
|
|
Telephony
|
OK
|
OK
|
|
Web Services
|
SharePoint
|
OK
|
|
Other issues of note
|
OK
|
Red Test
|
NEW AND SIGNIFICANT MARVAL PROBLEMS
The list of outstanding problem requests is available via the online Service Status page. Please visit the site to see the list of Problem Records. This provides a more in-depth picture of open Problems ICT is currently working on than can be displayed in our bulletin. You can also subscribe to the Problem RSS feed.
FUTURE
Friday 18th March, 18:00 until Sunday 20th March, 18:00
ICIS unavailable
Friday 25th March, 13:00 until Monday 28th March, 07:00
Electrical power shutdown to level 3, East corridor, Skempton building. Computing room 317 and data network service will not be affected.
Saturday 26th March, 07:30 until Sunday 27th March, 20:00
RCS1 will be closed and will have no power. All sockets with prefixes of 166,216 and 279 will have no data services.
Saturday 2nd April, 21:00 - 00:00
Power outage to Growth Lab, 105, RCS1.
HISTORY
Tuesday 15th March:
07:00 - 09:00
Network at risk, during which:
TSK-561317: Enable IPv6 connectivity on Brompton hospital and Emmanuel Kay Building, no downtime
09:00 - 13:00
11:30
CHG-550643: Change group type from global to universal for ICT staff and groups in active directory - administrative department and medicine, no downtime
17:00 - 21:00
InfoEd and Discoverer for small systems at risk
18:00 - 21:00
Apex at risk, during which:
18:00 - 18:30
CHG-559370: APEX temp bank, 2011-W11. Amendment to temp bank for non-SoV staff, downtime to temp bank.
21:00
CHG-561527: Database switchovers on Exchange 2010
Deveena Raithatha
ICT Service Centre